Policies & FAQ

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Useful Info

Polices & FAQ

Our number one policy is that we want you to be happy. So if you are having any problems with our product, or are unsatisfied, just let us know. We will make it right.

Return Policy
Yes, you can. Contact us and tell us what is wrong and we will tell you what to do next.

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FAQ

Purchasing Questions:

Is it safe to make a purchase with us online?
Yes. For our shopping cart we use a third party company, E-Junkie.com, that utilizes a SSL certified secure site. Also, we don't take or hold any personal or financial information from you in our shopping cart. Your payment information is only provided to our payment merchants, PayPal or Google Checkout. PayPal is one of the largest online payment processors in the world (they are owned by eBay). Google you are probably aware of. They both use the same online security that banks do.

Is your download safe from viruses?
Yes. Our shopping cart company E-junkie.com also manages the secure download of our eBook products. After your purchase you will download your eBook from an encrypted link that will expire.

I paid, where do I download my eBook?
After you have completed your payment process at PayPal or Google Checkout, you need to click on the continue link. If you did not do that, then check your email, where you will find a link to download your eBook.

Make sure and read the instructions below to learn how to transfer the eBook to different types of portable devices.

Pending payment from PayPal?
If you make a payment at PayPal using an eCheck, your check will have to clear before you will be given access to your download link. This may take from several days to a week or longer. After PayPal clears your eCheck, and notifies our shopping cart service, you will receive an email with your download link.

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Download Problems:

Download Not Working?
If your download will not work, try again in a few minutes. It might just be an internet connection issue. But the most common cause of a download that won't complete is because of virus software that is interrupting the process. Try the download with your virus software disabled (don't worry, we guarantee there are no viruses in our PDF's.)

Also, read the instructions below for transferring the PDF eBook to your portable devices. Some portable devices are not capable of downloading directly from the internet.

If you still have trouble please contact us for more help.

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Viewing & Reading Questions:

How do I read my eBook?
Your eBook is in a PDF format. You will need to use the free software Adobe Reader to read it. If you already have Adobe Reader and are having troubles reading your eBook, make sure you have the most updated version installed. If you don't yet have Adobe Reader, click on this link and download it for free. Different portable devices have different PDF viewing software available.

Trouble reading eBook in web browser?
Some browsers have trouble reading all PDF documents. Google Chrome has been known to have issues, as well as some other browsers. Instead of viewing your eBook in a browser, open it directly with Adobe Reader (open Reader first, then select open document), or another PDF reading software.

How to read PDF on an iPad, iPhone, or iPod Touch?
iPad, iPhone and iPods are not capable of downloading directly from an internet link unless you have a thrid party app installed (read more below). If you do not have the GoodReader app below, first download the PDF to your computer, and then follow the instructions at this link to transfer the PDF to your iPad or other i-Product.

Or if you have the GoodReader PDF app installed, you can use it to download a PDF directly from an internet link to your iPad, iPhone or iPod Touch. Read how here.

Read the PDF with any PDF reading software on your machine.

How to read PDF on an Android Tablet or Smartphone?
You can either transfer the PDF file to your Android device from your computer, or almost all Android devices should be able to download the PDF file direclty from the download link in the email. Use whatever PDF reader app you like.

How to read your PDF on a Kindle
First, you need to download it to your computer and then transfer it to your Kindle. New Kindles can read PDF. And if you have an older Kindle there is an update for it that will allow it to read the PDF format. Read this page on Amazon for details on how to transfer a PDF file to your Kindle. The alternate method to transfer a PDF to your Kindle uses the free software Mobipocket Creator. It converts the PDF into another file type that is read by Kindle. Read here to learn how.

How do I transfer my PDF file to another computer, laptop or netbook?
The easiest way may be to download the PDF directly to the device, using your download link from your email. You could also transfer the file by using a USB storage device like a portable USB hard drive or flash drive. If both devices have an SD card reader you could also use that. Another great option for transferring files between devices is to use the free service DropBox.

Did not find the answer to your question? Contact us.